Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for

Returns

All returns must be postmarked within seven (7) days of the delivered date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at customer@felpsusa.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

Felps USA

Attn: Returns

3077 McCall Drive Suite 6

Doraville, GA 30340

Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email with your item has been processes.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us by phone 470-679-1003 or fill out the "contact us" form.